EXCHANGE OR RETURNS
• We understand that sometimes things don’t work out and you might need to exchange your purchased product. We strive to make your exchange process smooth and easy.
• We do not offer return/refund on any purchases made by you.
exchange a product, you need to make an exchange request within 4 days of
receiving the product. (After 4 days request will not be accepted).
• Exchanges can be easily done by dropping an email on [email protected] anytime during the exchange period. (Email is mandatory process)
• Exchanges are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging. Items that have been washed or worn cannot be exchanged.
• If an exchange needs to be made, you can select the product/size you wish from the inventory. If size is unavailable you can exchange it with any other product.
• The product you request for in exchange should be of the same or higher value than the one you have purchased in your previous order.
• The shipping cost for the exchange of the product needs to be borne by the customer. You have to ship the product you wish to get exchanged back to our vendor's warehouse located in Surat.
01. Can I return or exchange my order?
• Return on any product is not available. Only exchanges are available on all categories except masks, for safety and hygiene purposes.
02. What reasons are valid for me to exchange the product?
• If you are not happy with any aspect of the product like size, fit , fabric, etc., you can easily get an exchange for the order. (All the clearance sale, discounted, brought with a coupon, and gift voucher purchases are non-exchangeable.)
03. What can I get in exchange for my order?
• In exchange for your order, you can select a new product from our inventory of the same or higher value than the one you have purchased in y our previous order.
04.What do I keep in mind before placing the exchange request?
• All the products you wish to exchange must be in their original condition and packaging.
• All articles should be unused, unworn and clothes to be unwashed.
• If you have received any gift/promotional item with your order, you will have to send them in the package along with the product.
05. How do I exchange my order?
• You can simply log in t o your account and click on "Exchange Order" to place an exchange request.
06. Within how many days can I place an exchange request?
• Within 4 days from the date of delivery. (After 4 days of including received order date request will not be accepted.)
07. If I have to exchange a product, who will bear the shipping charges of sending the product back to you?
• The shipping cost for the exchange of the product needs to be borne by the customer. You have to ship the product you wish to get exchanged back to our Vendor's warehouse in Surat and have to pay the shipping charges for the same. These charges will not be reimbursed by us.
* All the clearance sale, discounted, brought with a coupon, and gift voucher purchases are non-exchangeable.
DAMAGED PRODUCT POLICY
• We strive to work on always making your experience with styloshopping.com a pleasant one. However, due to unforeseen events, if you ever receive a damaged product as part of your order, do not worry. We are there to help you.
• If you receive a damaged/defective product, contact us within 24 hours of receiving the product on [email protected] to raise a complaint. You have to send us a screenshot of your damaged/defective product along with the description of the damage on [email protected]
• Once the request is approved, we will advice you to send the product back to Our vendor's warehouse. The shipping charges of sending the product will be reimbursed by us after we inspect the product and approve an exchange.
• Ensure that all the products that you send back due to the reason of damage are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging – and must have their original label. Items should not be washed or worn.
• Once we inspect the damaged product as w e receive it , we will approve an exchange after it matches all of our criteria.
• We will send you a fresh product then which shall reach you within 2-3 working days.
Color may vary slightly according to screen settings and resolution. We do not guarantee for color bleeding or any shrinkage. Color of hangings, tussles, buttons, belt may be different from the modelling picture because of lot change or unavailability.
If you have any other questions or concerns about your order or your experience on www.styloshopping.com, please get in touch with us at [email protected]